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MABE (MC Commercial Inc.) in partnership with GE Appliances is a global company which designs, produces and distributes major home appliances to more than 70 countries around the world. In Canada we sell such brands as GE, GE Profile, GE Café and Monogram. We are committed to providing our customers with the very best products and services…always.
Our Customer Service team provides professional, courteous, responsive and accurate service to our customers. As a Customer Service Representative, you will have the opportunity to use the most modern technology available while working from the comfort of your home office. Y
Major Responsibilities of the Role:
- Proactively expedite service requests and communicate with our Field Service Representatives the status of the requests to meet all commitments
- Process parts orders in a timely manner and communicate and follow-up with our Field Service Representatives and external customers regarding the status of their parts orders
- Proactively problem solve and manage parts issues and disputes
- Respond knowledgeably to customer inquiries
- Interact with individuals inside and outside the business with a high degree of professionalism and responsiveness.
- Process all customer transactions in a timely manner and have an understanding of the urgency of the dispatch operation
- Assist in developing and implementing process improvements
- Work closely with Field Service Representatives and operation personnel to provide functional expertise, training and communication of procedures and business objectives.
- Provide feedback on key customer information, inventory and parts issues or concerns
- Rotate shift work and potential to rotate pager duty
Qualifications:
- Successful candidates must be fluently bilingual (French & English)
- Must possess a College or University degree, or equivalent in experience, and a minimum of two years customer service experience
- Strong computer skills - Microsoft Word, PowerPoint, Excel
- Strong commitment and desire to delivering quality results through their attention to detail and organizational skills
- The ability to take ownership and initiative
- Maturity, confidence, good judgment and the ability to make good decisions in challenging or difficult situations
- Effective oral communication; an active listener with a facilitative approach to working with others on issues
- Candidates must be available to work a minimum of 40 hours each week within the following timeframes:
Monday to Friday 7:30 am to 9:00 pm - Saturday: On call – Rotation
- Fiber-Op or comparable high-speed internet must be available in your area
If this sounds like you and you are excited to be a member of our team, please apply now.
Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
We thank all interested applicants; however, only qualified candidates will be contacted.
We embrace Diversity and Inclusion
GE Appliances Canada, a Mabe company is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We take its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 seriously. Requests for accommodation can be made at any stage of the recruitment process, applicants are asked to make their needs/requirements known.
Job Types: Full-time, Permanent
Salary: $40,000.00-$43,000.00 per year
Benefits:
- Casual dress
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Store discount
- Vision care
- Wellness program
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- customer service: 1 year (preferred)
Language:
- French (required)
Work Location: Remote
