Job Description
Order Management:
- Coordinate with sales team and customers to collect their forecast on monthly /quarterly basis to update the Planning system for RM ordering.
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- Ensure receiving PO's from Customers or order from sales department/ Receiving orders by E-mail Via Sales Team and check all terms and requirement docs ,and Compare order Vs forecast before order booking to manage the lead time delivery .
- Send notification to RM planning and production planning to check RM availability and confirm ready date for production to arrange the loading date for dispatch.
- Share the ORAC (Order Acknowledgement) or Proforma Invoice with Sales/Customer as request.
- Handle all orders changes, either initiated by the Customer or by IFF and communicate status to the concerned parties on timely manner.
- Track order-fulfillment progress and proactively communicate exceptions if needed to the management and then the customer.
Logistics Management:
- Converse with forwarder to obtain the best prices and services for the transportation of Export shipments and support customers for best price when requested in a timely manner.
- Negotiate/bidding the shipping price with the broker to achieve the best rate on monthly basis Check the price terms and Calculate the freight cost to be added in the order accordingly.
- Book the container and fulfill the SD (Shipping Declaration) with the correct data as per the invoice & all customer data (shipping address -consignee -goods details).
- Prepare the COC (Certificate of Customs) with the correct data as per the invoice and SD & attached the all needed requirements.
- Supervise and monitor the loading activities with warehouse team & Freight Forwarder for successful and timely loading for the container and follow up with export broker in 6th of October Customs to finalize all export process.
Job Requirements
Required Skills
- Bachelor’s degree in Commerce, Engineering, Supply Chain or any relevant field.
- Very Good / Excellent command of English (written and verbal).
- Very Good computer skills, preferable having ICDL certificate.
- Very Good Knowledge of (SAP ,MS Word, Excel and PowerPoint)
- Very good communication skills (written & verbal).
- Ability to work under pressure and team player.
- Fast learner – accurate- punctual- attention to details.
Required Experience
- 3-5 years of relevant Customer Service experience including 2-4 a similar position, in a multinational company.
We are IFF. We are the catalyst for discoveries that spark the senses and transform the everyday. International Flavors & Fragrances Inc. is a leading innovator of sensorial experiences that move the world. At the heart of our company, we are fueled by a sense of discovery, constantly asking “what if?” That passion for exploration drives us to co-create unique scents and tastes in fine fragrances and beauty, detergents and household goods, as well as beloved foods and beverages.
Our 7,300 team members globally take advantage of leading consumer insights, research and development, creative expertise, and customer intimacy to develop differentiated products.
Dreamers and doers, we work tirelessly to discover flavors and fragrances that inspire customers and delight consumers. We are fueled by our four corporate values of passion, creativity, expertise and empowerment. It is the unique blend of these values that make us IFF. These qualities can be seen and felt throughout our amazing 129 year history and will continue to guide us as we explore our limitless possibilities and develop new-to-world solutions that enhance the lives of millions around the globe.
Please view our careers video at IFF Career Video- Great things are happening here
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At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more…
