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Singapore Bank in Malaysia looking for Customer Care Executive
Job Description :
- Support Singapore customers
- Ensures highest standard of service delivery on personalised phone services to our customers.
- Responsible for answering incoming calls from clients and assisting them with their questions about the bank's products and services.
- Determine the needs of the consumers, make information clear, investigate every problem, and provide answers or alternatives.
- Alerts management of issues that require escalation for complete resolution or which may indicate a larger, underlying problem.
- Assigns or acts on any required customer follow-up in accordance with Contact Centre guidelines.
Job Highlights :
- Attractive additional monthly allowances
- Accessible via public transport (LRT)
- Quarterly performance bonus (KPI incentives)
Requirements :
- SPM, Diploma, Degree in any discipline
- Candidates with a minimum of 2 years’ experience are encouraged to apply
- Experience in Call Centre, Banking or Customer Service environment will be an advantage
- Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service
- Possess a pleasant voice & good telephone etiquette
- Possess good communication skills (verbal and written English)
- Able to speak in Mandarin will be an added advantage
- Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Call Centre service operations
Job Type: Full-time
Salary: RM3,000.00 - RM4,000.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
Application Question(s):
- What is your expected salary?
Education:
- STM/STPM (Preferred)
Experience:
- Customer Care Specialist: 1 year (Preferred)
Language:
- Mandarin (Preferred)
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