This is an administrative and operational role that primarily focuses on coordination on all rider’s related issues.
What’s on Your Plate?
- Monitor and improve the Rider Performance and Compliance
- Coordinate Rider Recruitment for the allocated zones
- Coordinate rider roster with proper allocation of shifts/breaks/off-days etc
- Coordinate rider onboarding and training schedule with Rider Trainer and Rider Supervisor
- Coordinate with riders to solve customer or vendor-related issues
- Track order-related issues and find out if the issue happened from Logistics side or from the vendors’ end
- Work with other functions in Operations to identify and resolve issues
- Provide support in any additional tasks requested by the department manager
What Did We Order?
- Strong communication skills, both written and verbal, in a cross-cultural setting. Arabic and English languages fluency is required
- Ability to manage multiple tasks at the same time with cross-functional teams
- Understanding of different areas/locations in Kuwait
- Ability to handle irate individuals in a calm and professional manner
- Ability to work under pressure and handle stress
- Advanced Skills in MS Office, Google Docs, and Google Sheets
- Well-organized, with excellent team-player qualities.
- Agile and highly adaptable to a fast-paced work environment
$ads={2}
$ads={1}